Switching phone plans can lead to better coverage, lower rates, or more features—but one concern stops many from making the jump: losing your phone number. The good news is that keeping your number when switching carriers is not only possible but also protected by law in most cases. Whether you’re moving between major networks or from postpaid to prepaid, number portability ensures you don’t have to start over with a new set of digits.
Here’s how to switch your phone plan without losing your number—and what to know before you begin.
- Understand Number Portability
The Federal Communications Commission (FCC) mandates that customers in the U.S. can keep their phone number when switching service providers, a process known as Local Number Portability (LNP). This applies to both landlines and wireless numbers.
- Don’t Cancel Your Old Plan Yet
To successfully port your number, your old phone line must remain active until the process is complete. If you cancel service before starting the port request, you could lose the number. Always initiate the switch through the new carrier.
- Have the Right Information Ready
Your new provider will need the following details to begin the transfer:
- The phone number you want to keep
- Your current account number
- Account PIN or password
- Billing address associated with the old account
You can find this information by logging into your carrier’s account portal or contacting customer service.
- Confirm Your Number is Eligible
Most numbers are portable, but in rare cases—such as moving to a rural or regional carrier—your number may not be eligible due to coverage or geographic limitations. Check eligibility with your new provider before starting the process.
- Expect a Brief Downtime
Porting a number usually takes a few minutes to a few hours for mobile lines, and up to a few days for landlines. While most mobile transfers are seamless, you might experience brief service disruption. Keep your old SIM card active until your new SIM is fully functioning.
- Unlock Your Phone if Needed
If you’re switching carriers and plan to use your existing phone, it must be unlocked. Many devices sold through carriers are locked to that network. Request an unlock via:
- Use Smarter Payment Methods During the Switch
Switching plans doesn’t mean you can’t save along the way. Whether you’re porting your number to Verizon, AT&T, or T-Mobile, you can still earn cashback with a Verizon gift card, get rewards with an AT&T gift card, or buy a T-Mobile gift card with cashback when you pay your bill through Fluz.
For flexible savings options across telecom providers, visit the Fluz homepage.
- Watch Out for Early Termination Fees
If you’re leaving a contract early, your current provider may charge an early termination fee (ETF). Consider timing your switch to coincide with the end of your billing cycle or look for promotions from your new carrier that offer to cover ETF costs.
Final Thoughts
Keeping your number while switching phone plans is straightforward if you follow the right steps. Be sure to keep your current line active, gather your account details, and confirm your device is compatible. With a little preparation—and some cashback smartness—you can make the switch without losing your number or your savings.